Privacy Policy — 233bet

1 Introduction

This Privacy Policy ("Policy") is issued by 233bet ("we", "us", "our", "the Company") and applies to all individuals who register an account on the 233bet platform, visit the 233bet website, or otherwise interact with our services ("you", "your", "the Player"). 233bet operates as an online casino and sports betting platform serving players across Bangladesh.

We are committed to protecting your personal information and handling it in a transparent, responsible manner. This Policy sets out the categories of personal data we collect, the purposes for which that data is processed, the safeguards we apply, and the rights available to you in relation to your personal information.

This Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and 233bet. Together, these documents form the complete legal framework for your use of the platform.

2 Information We Collect

233bet collects personal data from you in several ways — directly when you provide it to us, automatically when you use our platform, and in some cases from third-party sources as part of our verification and fraud prevention processes. The categories of personal data we collect include:

2.1 Registration & Account Data

When you create a 233bet account, we collect:

• Full legal name
• Date of birth
• Bangladesh mobile phone number
• Email address
• Residential address (city and division)
• Username and encrypted account password
• Preferred currency (Bangladeshi Taka / BDT)

2.2 Identity Verification Data (KYC)

As part of our Know Your Customer (KYC) process, we may request:

• National ID card, passport, or driver's licence (image or scan)
• Proof of address documentation
• Selfie or photograph for identity confirmation
• Payment method ownership verification documents

2.3 Transaction & Payment Data

We collect data relating to your financial activity on the platform, including:

• Deposit and withdrawal amounts and timestamps
• Payment method identifiers (e.g., bKash, Nagad, Rocket, or Upay account reference numbers — we do not store full mobile wallet PINs or passwords)
• Transaction history and account balance records
• Bonus and promotional credit activity

2.4 Behavioural & Usage Data

When you use the 233bet platform, we automatically collect technical and behavioural data, including:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Pages visited, session duration, and navigation patterns
• Games played, bet amounts, win/loss records, and session frequency
• Referral source (e.g., how you arrived at the 233bet website)
• Crash reports and error logs for platform quality purposes

2.5 Communications Data

If you contact 233bet through live chat, email, or WhatsApp, we retain records of those communications — including the content of messages, timestamps, and the outcome of any support interaction. This data is used for quality assurance, dispute resolution, and regulatory compliance purposes.

3 How We Use Your Data

233bet processes your personal data for the following purposes:

4 Legal Basis for Processing

233bet processes your personal data only where there is a valid legal basis for doing so. The applicable legal bases are as follows:

• Contractual Necessity: Processing required to perform the contract between you and 233bet — including account creation, payment processing, and service delivery — is carried out on the basis that it is necessary to fulfil our contractual obligations to you.
• Legal Obligation: Certain processing activities — such as identity verification, anti-money laundering checks, and the retention of transaction records — are required by applicable law and are processed on that basis.
• Legitimate Interests: Where 233bet has a legitimate business interest that is not overridden by your privacy rights — such as fraud prevention, platform security, and responsible gaming monitoring — we process data on that basis.
• Consent: For optional processing activities such as direct marketing communications, 233bet relies on your freely given, informed consent. You may withdraw consent for such communications at any time by contacting our support team or using the unsubscribe option in any marketing email.

5 Data Sharing & Disclosure

233bet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with third parties only in the following circumstances:

5.1 Service Providers

We engage trusted third-party service providers to assist with platform operations. These include payment processing partners (including mobile financial service providers such as bKash, Nagad, Rocket, and Upay), identity verification services, fraud detection providers, cloud hosting and infrastructure suppliers, and customer communication platforms. All such providers are contractually bound to process your data only in accordance with 233bet's instructions and to maintain appropriate security standards.

5.2 Game Suppliers

Casino games available on 233bet are provided by certified third-party game suppliers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These suppliers may process certain technical data (such as session identifiers and game outcome records) as part of game delivery. All game suppliers used by 233bet are subject to data processing agreements and independent fairness certification.

5.3 Legal & Regulatory Authorities

233bet may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, a valid court order, or where disclosure is necessary to protect the legal rights, safety, or property of 233bet or its players.

5.4 Business Transfers

In the event that 233bet undergoes a business restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the relevant successor entity. We will notify affected players of any such transfer and the privacy implications prior to any change taking effect.

6 Cookies & Tracking Technologies

The 233bet platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. Cookies are small text files stored on your device when you visit the 233bet website. They enable us to remember your preferences, maintain your login session, and analyse platform usage patterns.

The categories of cookies used by 233bet are as follows:

• Essential Cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during a browsing session. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, preferred game categories, and display configurations. These enhance your experience but are not strictly necessary.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the 233bet platform, which pages are visited most frequently, and where users encounter difficulties. This data is used solely to improve the platform.
• Security Cookies: Used to detect and prevent fraudulent activity, enforce session limits, and protect against cross-site request forgery (CSRF) attacks.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the availability or performance of some platform features.

7 Data Retention

233bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any outstanding disputes or enforce our agreements.

As a general guideline, account and transaction data is retained for a minimum period of five (5) years following the closure of your account or the last transaction on the account, whichever is later. This retention period reflects our obligations under applicable anti-money laundering regulations and financial record-keeping requirements.

Identity verification documents are retained for the duration of your account and for a minimum of five (5) years after account closure. Communication records (live chat transcripts, email correspondence) are typically retained for two (2) years.

8 Data Security

233bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the 233bet platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive data — including identity documents and payment references — is stored in encrypted form on secured servers with restricted access controls.
• Access Controls: Access to personal data within 233bet is granted on a strict need-to-know basis. Staff members with access to player data are subject to confidentiality obligations and undergo regular data protection training.
• Intrusion Detection: Our infrastructure is monitored continuously for suspicious activity, attempted breaches, and anomalous access patterns. Automated alerts and response procedures are in place to address potential incidents promptly.
• Password Security: Account passwords are stored using one-way cryptographic hashing. 233bet staff cannot view your password in plain text and will never ask you for it.

While 233bet takes every reasonable precaution to protect your data, no method of electronic transmission or storage is entirely without risk. We encourage you to protect your own account by using a strong, unique password and by not sharing your login credentials with anyone.

9 Your Rights

As a 233bet player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email at [email protected].

• Right of Access: You have the right to request a copy of the personal data 233bet holds about you, along with information about how that data is being used.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: In certain circumstances, you may request that 233bet delete your personal data. This right is subject to any overriding legal or regulatory obligation that requires us to retain the data.
• Right to Restrict Processing: You may request that 233bet limits the processing of your personal data in specific circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where technically feasible, you may request that 233bet provides your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests — for example, direct marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

233bet will respond to all data rights requests within thirty (30) days of receipt. In complex or high-volume cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

10 Children's Privacy

The 233bet platform is strictly intended for adults aged 18 years and above. 233bet does not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been registered by a person under 18, we will immediately suspend that account, delete any associated personal data to the extent permitted by law, and return any deposited funds in accordance with our responsible gaming obligations.

11 Third-Party Services & Links

The 233bet platform may reference or integrate with third-party services — including game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe, as well as payment platforms such as bKash, Nagad, Rocket, and Upay. Each of these third parties operates under its own privacy policy, and 233bet is not responsible for the data practices of third-party service providers beyond the contractual obligations we impose on them as described in Section 5.

Players are encouraged to review the privacy policies of any third-party services they interact with directly. 233bet does not endorse, control, or accept responsibility for the privacy practices of any external service.

12 Policy Updates

233bet reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address associated with their account, or through a prominent notice on the 233bet platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

Your continued use of the 233bet platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the revised Policy. We encourage you to review this page periodically to stay informed about how 233bet protects your personal data.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or 233bet's data handling practices, please contact our team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the 233bet platform.
• Email: [email protected] — typical response time 2–6 hours.
• WhatsApp: Available 09:00 – 24:00 Bangladesh Standard Time (BST, UTC+6).

For concerns about how your personal data is handled, or to submit a formal data rights request, please contact us by email with the subject line "Data Privacy Request" and include your registered account details so we can verify your identity before processing the request.